How can we help?

Find the essential checks for common Rouliva issues and the quickest way to contact our support team.

Getting started on your phone

For automatic tracking, allow location access at all times. On iPhone, also allow Motion & Fitness access. On Android, allow notifications and unrestricted battery use. Check these permissions in Settings and your tracking days and hours; system restrictions can interrupt detection.

A trip or address is missing

Check your Internet connection and location permission, then open the trip list. An address still being searched for remains visible and can be retried or edited without losing the recorded trip.

A receipt or expense needs attention

Retake the photo, import the receipt or enter the information manually. Always review the merchant, date and total before saving.

Synchronisation and account access

Keep the app open briefly with an active connection. If the issue continues, send your device, Rouliva version and the affected action to contact@rouliva.eu.

Password, code or two-factor authentication

Use Forgot password from sign-in, check spam and use only the latest code. If you no longer have access to the second factor or email address, contact contact@rouliva.eu without sending a password or code.

Payment completed but subscription inactive

Check the account and purchase channel. For Apple or Google Play, open Rouliva on a matching device and use Restore purchases under Subscription and billing. Give support the order reference if access remains missing.